Refund policy
Chromatique provides a service: we coat your own parts. There is no merchandise to return. This policy explains what we do if you are not satisfied with the work.
- Inspection at pickup. Check your parts when you pick them up. Report any visible defect within 10 business days, by email to info@chromatique.ca, with photos and your invoice number.
- Rework. If the defect comes from our work, we redo the parts concerned at no charge, within a time agreed with you. The parts must come back as we returned them, not modified or recoated.
- Refund. If rework is not possible or does not correct the defect, we refund the price paid for the parts concerned, to the original payment method, within 10 business days of our confirmation.
- 12-month warranty. The adhesion of the finish is guaranteed for 12 months from pickup, on the conditions set out in our terms of service.
- What is not refundable. Powder ordered specially for you; work already done when an order is cancelled partway; a change of mind about the colour once it has been confirmed and applied; defects that come from the metal (corrosion, pitting, outgassing, earlier repairs).
- Online quote. The quote ordered on the site is free: no payment is taken and there is nothing to refund.
- Consumers. This policy adds to the rights the Consumer Protection Act and the Civil Code of Québec give you; it does not limit them.
For any request: info@chromatique.ca or 514 758-2601, Monday to Friday, 8 a.m. to 4 p.m.
Last updated: October 11, 2026.